ASSEMBLE A HIGH-PERFORMANCE TEAM IN YOUR BUSINESS
BUILT AROUND A WINNING CULTURE OF OWNERSHIP, DISCIPLINE & TRUST
( WITHOUT YOU HAVING TO MICROMANAGE AND BREATHE DOWN THEIR NECKS! )
DO YOU STRUGGLE TO FIND, HIRE & RETAIN A-GRADE EMPLOYEES?
UNSURE ABOUT WHEN THE RIGHT TIME TO GET MANAGEMENT HELP IS?
DO YOU TRUST YOUR TEAM ENOUGH TO DELEGATE RESPONSIBILITY?
Great things in any trade business are rarely a result of the work done by a single person... They're a result of the work done by a team! As a business owner, one of your primary tasks must be actively building and developing a high-performing team.
But what exactly makes a team high-performing? A high-performing team is a group of individuals that work together efficiently and effectively in an atmosphere of mutual trust and respect, focused on the same clearly defined goals, while maintaining perspective on strategic objectives, and consistently achieving exceptional outcomes.
Unfortunately, the large majority of trades business owners feel like they just don't have the time to apply much effort into building their team, and as a result, they struggle to hire good tradesman, apprentices, and office staff.
With what feels like a million things to do already on any given day to keep the business going, and a vacant position that needs to be filled (often quickly), they usually just jump on a quick call with someone and give them a crack the following week - without considering the negative impact this could have on their business.
One employee can literally make or break your business. Research has shown that a bad hire can cost you anywhere between 30-150% of their annual salary.
Think about it... they might be hard to trust, slow at their job, not skilled, need micromanaging, regularly cause re-work, waste materials, cause standards to drop, waste time, negatively impact team morale & culture, ruin customer relationships, etc. then factor in the cost of replacing them and the list goes on!
This is the industry standard... but it shouldn't be your standard. You can't afford to settle for anything less than the best.
BE LOOKING FOR?
WHO SHOULD YOU BE LOOKING FOR?
The first type of employee is the Performer.
The definition of a Performer is ‘someone who can deliver the expected result in an area without any external pressure or orders or influence’. They come into an area, you give them a job to do, you give them the basic tools or the basic training necessary to get the job done, and they just deliver the result.
Performers make up about 20% of the workforce and they’re responsible for 80% of the result. This doesn’t necessarily mean that they’re doing 80% of the work but if, for example, if you have 5 people in a team and you take the one Performer out, the team will fall over and won’t exist in a short period of time.
The second type of employee is the Doer.
A Doer is someone who is willing, they want to see you and the business do well, they want to help, they want to learn but they do need some external pressure. They need to be given orders, and they need to be helped from time to time.
People in the Doer classification range from being highly effective doers down to those who have close to zero productivity.
Doers make up roughly 60% of the workforce.
The last type of employee is the trouble maker. This is 20% of the workforce. These are individuals who come into the business and create troubles and problems; sucking about 80% of the attention from management.
Even worse are the bottom 2.5% of trouble makers. They are what we call suppressive people, because they try and suppress other people in being able to improve or even maintain their own level of productivity.
The 17.5% “potential trouble source” are observable, can be seen, but here is where it gets dangerous — we don’t see suppressors. They are excellent at hiding behind the scenes.
BUT WHAT DO WE KNOW ABOUT BUILDING TEAMS & CULTURE?
SOME QUESTIONS TO ASK YOURSELF...
Is your business full of high-performers? Or are you relying on a few key employees to carry the slack? Do you have strong team morale and a healthy, performance-driven culture? What do you offer that makes your business stand out from your competitors to attract top quality employees?
HIRING & FIRING
Do you have a strategic on-boarding process that considers attitude, personality, work ethic, values, expertise, decision-making ability, skills, etc? Do you have a formalised probation period for all new employees and a transparent contract with clear terms & conditions of employment?
Do you have a set of key performance indicators that you actively track and leverage to drive employee performance in your business? Are you actually reviewing your employees KPIs, having conversations, and paying attention to their performance regularly?
ACCOUNTABILITY & INCENTIVES
Do you have a clear description of the roles, responsibilities and accountability measures in your employment contracts? Are your employees made aware of them? Are you motivating your employees with performance-based incentives and benefits to encourage consistent high performance?
UP-SKILLING & TRAINING
Are you investing time and money into training and developing your team? Do you clearly understand the value of up-skilling your employees in your business? Are you actively coaching them to ensure they're consistently performing in alignment with your culture?
SYSTEMS & PROCESSES
Does your team have the necessary written systems and processes to follow in order for your employees to maintain expectations and achieve the results that you want whether you're there or not? Do you have all your systems organised into a central location for your staff to access?
INTERESTED IN WORKING WITH OUR TEAM?