Customer happiness is NOT your priority!
You probably think we’re mad right?!
“The customer should ALWAYS come first!”
“Always put the customer first, success will be yours!”
“When the customer comes first, the customer will last!”
While there is merit in that point…
The truth is, only focusing on the happiness of your customers is actually a HUGE mistake!
As the business owner, if you prioritise the happiness of your customers first and foremost…
Then the needs of your team can often get neglected!
Which means…
Morale will go down…
Loyalty will decline...
Team culture will erode…
People will leave… and
Customer experience will suffer...
Whereas, if you prioritise making your team happy, they're more likely to make sure your customers are happy...
It’s a win-win!
Golden Rule: Prioritise the happiness of your team before your customers!
Like Richard Branson, founder of Virgin Group, said...
“If you look after your staff, they’ll look after your customers. It’s that simple.”
If you're an electrician, plumber, painter, carpenter, or any other trade business owner who is looking to take their business to the next level, click here to learn more about how our team can help!
